If the solutions listed here do not address your issue, or if you encounter a problem not covered in this guide, please reach out to your customer representative or contact us at help@solutionstrak.com. Be sure to describe what you were doing when the issue occurred and provide screenshot(s) if possible, as this information will aid in diagnosing and resolving the problem more efficiently.
Attachment Upload Issues #
PlanTRAK supports a wide range of common file types including .pdf, .jpg, .png, .xlsx, .csv, .doc, .docx, and more. If you encounter difficulties uploading attachments in PlanTRAK, follow these steps to resolve the issue:
- Check File Type and Size: Ensure that the file type and size are supported by PlanTRAK. Note that there are restrictions on the types of files you can upload and a maximum file size limit.
- Refresh Your Browser: Sometimes, a simple browser refresh can resolve temporary glitches affecting file uploads.
- Clear Browser Cache: Overloaded browser caches can interfere with new actions like file uploads. Clear your browser cache and try uploading the file again.
- Use a Different Browser: If problems persist, try accessing PlanTRAK from a different web browser. Compatibility issues can sometimes affect file upload functionality.
- Check Network Connection: A slow or unstable network connection can disrupt file uploads. Ensure your internet connection is stable and try uploading the file again.
If none of these steps work, please contact our support team for further assistance, providing them with details about the file type, size, and any error messages you might be receiving.
