Internal Server Errors

If the solutions listed here do not address your issue, or if you encounter a problem not covered in this guide, please reach out to your customer representative or contact us at help@solutionstrak.com. Be sure to describe what you were doing when the issue occurred and provide screenshot(s) if possible, as this information will aid in diagnosing and resolving the problem more efficiently.

Internal Server Errors #

Internal Server Errors can occur for several reasons, such as having multiple PlanTRAK tabs open, or leaving the platform idle for extended periods before attempting actions. If you encounter this error, please try the following steps to resolve it:

1. Refresh Your Page: Start by refreshing your browser page. Sometimes, a simple reload can resolve the error.
2. Reduce Open Tabs: Close all but one PlanTRAK tab in your browser, then refresh the page. This helps ensure conflicting sessions aren’t competing with one another.
3. Switch Browsers: If the issue persists, try accessing PlanTRAK using a different web browser. This can help determine if the problem is specific to the browser you’re using.
4. Clear Browser Cookies: Sometimes, clearing your browser’s cookies and cache can resolve persistent issues by removing stored data that may be causing conflicts. Here are some steps to clear browser cookies:

For Google Chrome:

1. 1. 1. Click the three dots in the upper right corner to open the menu.
      2. Go to “Settings.”
      3. Scroll down and click on “Privacy and security.”
      4. Find “Cookies and other site data” and click on it.
      5. Click “See all cookies and site data” to see a list of all cookies.
      6. You can remove individual cookies or click “Remove all” to clear all cookies.

For Mozilla Firefox:

1. 1. 1. Click the three horizontal lines in the upper right corner to open the menu.
      2. Select “Options.”
      3. Go to “Privacy & Security.”
      4. Scroll to “Cookies and Site Data.”
      5. Click “Clear Data…” to remove all cookies and stored data.

For Microsoft Edge:

1. 1. 1. Click the three dots in the upper right corner to open the menu.
      2. Select “Settings.”
      3. Under “Privacy, search, and services,” find “Clear browsing data.”
      4. Choose what data to clear, including cookies, and then click “Clear.”

For Safari:

1. 1. 1. Go to “Safari” in the upper menu and select “Preferences.”
      2. Click on the “Privacy” tab.
      3. Click on “Manage Website Data.”
      4. You can see a list of all websites that have stored cookies and choose to remove selected items or remove all.

These steps should help you get back on track quickly. If the issue continues, it may be more complex, and contacting support would be the next best step.