Open Events Table Display Issues

If the solutions listed here do not address your issue, or if you encounter a problem not covered in this guide, please reach out to your customer representative or contact us at help@solutionstrak.com. Be sure to describe what you were doing when the issue occurred and provide screenshot(s) if possible, as this information will aid in diagnosing and resolving the problem more efficiently.

Display Issues in the Open Events Table #

If the options such as Close, Edit, Documents, and Checklist buttons are not displaying on the Open Events Table, the issue may be related to your browser settings, device’s IT configuration, or company IT policies. Please try the following steps to resolve the issue:

1. Clear Browser Cache and Cookies: This can resolve many display issues. Clear your browser’s cache and cookies to ensure that old data isn’t affecting your current session. Steps on how to clear browser cache and cookies are shown below.
2. Use a Different Browser or a Private Window: Sometimes, browser-specific settings can cause display issues. Try accessing the software from a different browser or open a private/incognito window to see if the problem persists.
3. Update Your Browser: Ensure that your browser is up-to-date as older versions may not fully support all features of the software.
4. Disable Browser Extensions: Some extensions can interfere with web applications. Temporarily disable any browser extensions to determine if they are causing a conflict.
5. Try a Different Device: If possible, access the software from a different device to check if the issue is related to the device itself.

Clearing Browser Cache and Cookies #

Google Chrome

1. Click the three dots in the upper-right corner.
2. Go to “Settings” > “Privacy and security.”
3. Click “Clear browsing data.”
4. Choose the time range and check “Cookies and other site data” and “Cached images and files.”
5. Click “Clear data.”

Mozilla Firefox

1. Click the three lines in the upper-right corner.
2. Select “Options” > “Privacy & Security.”
3. Scroll to “Cookies and Site Data” and click “Clear Data.”
4. Check “Cookies and Site Data” and “Cached Web Content.”
5. Click “Clear.”

Microsoft Edge

1. Click the three dots in the upper-right corner.
2. Go to “Settings” > “Privacy, search, and services.”
3. Under “Clear browsing data,” click “Choose what to clear.”
4. Select “Cookies and other site data” and “Cached images and files.”
5. Click “Clear now.”

Safari (macOS)

1. Open Safari and go to “Safari” in the menu bar.
2. Choose “Preferences” > “Privacy” tab.
3. Click “Manage Website Data” and “Remove All.”
4. To clear cache, go to “Develop” in the menu bar and select “Empty Caches.”

If you’ve tried these steps and still face issues, it may be beneficial to contact your IT department to ensure there are no specific settings or policies blocking the functionality. If the problem continues, please reach out to our support team for further assistance.